Have you got any questions? We’ll see if your query can be answered instantly in our FAQ’s.
Why are there different rates per gym?
Some of our gyms differ in location, size, equipment and facilities, and so the prices differ accordingly.
How do I cancel my membership?
Should you wish to cancel your membership, please do this online in the Member’s Area of the website or at a computer in your Viva Gym. Your cancellation request must be done online on or before the 25th of the month. If you cancel your membership on or before the 25th of the month, you will still have access to the gym until the end of that month.
If you are in the 1st year of a 12 month membership, you will not be able to cancel your membership online. Please contact your gym’s Manager to see what options are available to you – their contact details are on that gym’s page under ‘our gyms’.
When will my debit order be deducted from my bank account?
Debit order payments for each membership are taken on the first business day of each month.
Is there a discount for students?
We work hard to ensure that membership is affordable for all members of society. We therefore do not offer additional discounts for students or other groups.
How do I transfer my membership to another Viva Gym?
Please visit the gym you would like to transfer to, and one of our team will gladly assist you.
Can I pay in advance for my membership?
You can pay in advance via the bank card terminals in all of our gyms. Please chat to a friendly team member in your closest Viva Gym to assist you.
Why is the price is so low?
Our focus is on fitness so we trim the fat by removing expensive extras such as a pool, a sauna or a steam room. Our focus on technology efficiencies mean we can also keep our operating costs low, and pass these benefits on to our members.
How long is the membership contract?
If you choose MONTH TO MONTH MEMBERSHIP, then this is the flexible monthly membership which does not have a fixed commitment, meaning you can cancel your membership at any time before the 25th of each month.
If you choose 12 MONTH MEMBERSHIP then you will be getting our best value membership, which has a 12 month commitment. After this, you will roll into a month to month membership at a lower rate than the current MONTH TO MONTH rate i.e. it always pays to start with a 12month commitment.
Can I try Viva Gym before joining?
If you want to see what Viva Gym is like, there is a drone video tour of each gym on this website. Please visit the relevant page under ‘our gyms’.
How do I get my Viva Gym access card if I joined online?
If you joined in online, then your access card will be ready to collect at your chosen Viva Gym. Just bring your ID with when training for the first time. Our branded access wristbands can also be bought from the vending machines in the gym and connected to your membership.
How do I join and what do I need?
No we don’t have to call you, and no you don’t even need to come in. You don’t even
need to leave the house to sign up, you can join online from anywhere. If only working
out were that easy right? When joining you will need your photo ID, address, bank
account details and your bank card.
Is the Viva Gym website secure?
Will I be safe at Viva Gym?
Yes! Each Viva Gym will be monitored via extensive CCTV coverage with direct links to Emergency Services, and the Team will be available at all times that the gym is open. Assistance call buttons are located throughout each Viva Gym.
How heavy are your free weights?
Our weight plates go up to 25kg each. We have a vast array of dumbbells with each set going up to 50kg.
Do you have paper dispensers to wipe down equipment?
Our gym rules state that members must carry their own sweat towel around at all times. Out of courtesy to your fellow members please ensure you wipe down your equipment after use. We also offer paper towels and disinfectant spray.
Do you have Wifi access in each Viva Gym?
We offer an amazing wifi experience, with 1GB per day on our super-fast 50mb fibre! No passcode necessary.
Does Viva Gym offer free parking?
All of our gyms offer free parking for at least 90 minutes.
Will personal training be available?
Yes, this is available at an additional cost of approximately R250-R350 per hour depending if it is part of a group booking, a package, or on a one-to-one basis, and on the experience of the Personal Trainer. You can contact the Personal Trainers directly at each Viva Gym or via this website.
From what age can I join the gym?
Young people can join Viva Gym from age 14.
Does each gym have a crèche?
All our available space is committed to providing members with the maximum amount of gym equipment possible, and in order to keep your costs down we’ve not included a creche.
Does the facility include sauna, steam, spa and pool?
No. We have focused on offering you a greater variety of world class equipment at an affordable price, which has meant we have cut out expensive extras such as a pool, sauna, steam room, etc.
My Viva Gym hasn’t opened yet — why do I have to pay before it opens?
Our special pre-opening offers have limited availability, so by paying now you guarantee yourself membership at the promotional rate. Only your joining fee will be taken up-front. You pay nothing more until the gym opens, which is when you start paying for your monthly membership. We also have a money back guarantee for 7 days from when the gym opens.
Will I be shown how to use the equipment?
Yes, we provide an optional free half hour group Induction, where we will show you how to operate the equipment. You can book the Induction session with the Team at your Viva Gym.
What changing facilities & lockers are there in each Viva Gym?
We provide high-powered showers, lockers and toilets. Hairdryers are also provided. In the changing room dry areas we also provide plug sockets. Please bring a lock with you to secure your belongings while you train; alternatively you can purchase one from our vending machines. We also have valuables lockers facing the gym floor, which have a dedicated camera watching them.
How do I book in for a class?
You currently do not need to book for classes. In the future we may introduce a booking system for our busiest classes.
Where is the class timetable?
Our class timetables vary by gym, but we offer more than 150 hours per week in each Viva Gym. Please look at your gym timetable to find out more. To do this, visit the ‘group training’ section of this website.
Do Viva Gym offer classes?
Yes, we offer a wide variety of classes included in the monthly price such as Spinning, Aerobics, Step, Body Pump, Pilates, Yoga and many more; including the world’s best group training classes by Les Mills. Please review your gym’s timetable to find out more.
What are the Gym’s opening hours?
Opening hours vary by gym. To find out the opening hours of your gym, please select your Viva Gym under the ‘our gyms’ section of this website to see its opening hours.
Which is my nearest Viva Gym?
We’re currently in four major cities and expanding all the time. So if you live in Cape Town, Joburg, PE or Pretoria, there might be a Viva Gym right around the corner from you! If you visit the ‘our gyms’ section of this website, click on the relevant gym, and all its details will then be shown.